Refund policy
DEFINITIONS
In the general terms and conditions, the following definitions apply:
Contractor: any natural or legal person with whom IB Prep Global has concluded an agreement with.
Student: every natural person who follows a course through an agreement with IB Prep Global. The student can, but does not have to, be the same person as the contractor.
Class location: the location where the course is given.
IB Prep Global: 144/1-3, Main Boulevard, Bankers Cooperative Housing Society, Kamahan Roundabout, Off Ring Road Lahore.
GENERAL PROVISIONS
2.1 The general terms and conditions apply to all activities, services, offers and agreements relating to the courses offered by IB Prep Global. Any changes can only be made in writing following a written approval from IB Prep Global.
2.2 In writing also includes the electronic communication by e-mail.
2.3 By registration, both the contractor and the student agree to the general terms and conditions of IB Prep Global. The contractor has the obligation to make the general conditions known to the student and is responsible for compliance with the general conditions by the student.
2.4 All offers and quotations made by IB Prep Global have a limited period of validity stated in the relevant offer or quotation. General written quotations, as mentioned on the organization's website, are valid until new quotations are published.
2.5 Personal data are carefully stored by IB Prep Global and are only accessible to IB Prep Global employees. The personal data will only be used for (also education-related) communication with the contractor and/or student. Contractor and student have the right to inspect their personal data.
2.6 The total or partial nullity or voidability of one or more provisions of the general terms and conditions does not affect the validity of the other provisions. In the event that a provision is (partially) void or voidable, IB Prep Global and the contracting party will consult with each other in order to reach a replacing agreement, the (legal) consequences of which, taking into account the content and scope of the relevant provision, may possibly correspond to those of the (partially) void or voidable provision.
2.7 In cases where the agreement with the contractor and the general conditions do not provide, the situation will be assessed in line with the terms and conditions. IB Prep Global has the decisive vote on this.
2.8 At the request of the contracting party or student, IB Prep Global will send a copy of the applicable general terms and conditions free of charge by mail or post.
DEVELOPMENT OF THE AGREEMENT
An agreement is considered valid when the student is registered by the contractor via the appropriate form on the IB Prep Global website and when IB Prep Global has accepted the registration in writing with a confirmation to the contractor.
CONTRACTOR'S OBLIGATIONS
4.1 The contractor is expected to provide IB Prep Global with all relevant information of themselves and the student(s) in order for the activities and services to be carried out. This obligation includes, but is not limited to, the provision of correct contact details and payment details. Any changes will be communicated in time to IB Prep Global in writing.
4.2 Contractor informs the student(s) of the applicable general terms and conditions and the (additional) rules of conduct used by IB Prep Global. Contractor is responsible for compliance with the general conditions and the (additional) rules of conduct by students. These rules of conduct are made known and also made available online to both contractor and student. IB Prep Global reserves the right to change the rules of conduct at any time.
4.3 Contractor will, when registering a student, notify any relevant information regarding health issues (dietary requirements, medicine use, etc.) to IB Prep Global where necessary. In case of an accident, IB Prep Global will immediately contact the contractor.
4.4 With enrollment of student, the contractor gives permission for students outside class time to leave the course location without supervision. Student is fully responsible and IB Prep Global is in no way liable for any damage arising outside class time and/or outside the class location.
STUDENT'S OBLIGATIONS
5.1 Student is obliged to comply with all reasonable instructions from (the employees of) IB Prep Global. The student is obliged to behave cooperatively.
5.2 Student is responsible for correctly informing (the employees of) IB Prep Global about current school results and problem points.
5.3 Student is prohibited from consuming alcohol or drugs during the entire. The student is expected to behave respectfully towards others, including the employees and teachers of IB Prep Global, staff and the other students.
5.4 In the event of violation of the rules of conduct or the obligations of the student as described in the general terms and conditions, IB Prep Global is entitled to deny student access to the class location and further participation in the program with immediate effect. In that case, IB Prep Global will contact the contractor directly to arrange the departure or the return trip of the student. Contractor is not entitled to a refund of the amount already collected.
5.5 Attendance requirements apply to all lessons of the course(s) that the student is enrolled in. Students are also expected to do the assigned work.
OBLIGATIONS OF IB PREP GLOBAL
6.1 IB Prep Global has an obligation of effort towards student and contractor, but explicitly does not have an obligation of result. IB Prep Global offers no guarantee for study results, the success of the course and/or the success of the student. IB Prep Global accepts no liability for any disappointing results or failings of student.
6.2 IB Prep Global has the right to cancel the course for which the student is registered if the teacher is unexpectedly ill and no replacement can be arranged. In this case, the contractor will receive back the fully paid course fee. In case of cancellation, IB Prep Global is not liable for any other costs incurred by the contractor or student as a result of the cancellation.
6.3 IB Prep Global has the right to cancel the course for which the student is enrolled if no more than four persons are enrolled for the relevant course. Contractor and student will be informed of this at the latest fourteen days before the planned start of the course. In that case, IB Prep Global will return the fully paid course fee to the contractor. In case of cancellation, IB Prep Global is not liable for any other costs incurred by the contractor or student as a result of the cancellation.
PAYMENT TERMS
7.1 Contractor must pay within no more than fourteen days after student registration by means of online booking or invoice arrangements. If registration takes place within fourteen days before the start of the course, the payment must be received by IB Prep Global before the start of the course at the latest.
7.2 An automatic payment obligation arises upon registration. IB Prep Global will send an invoice by e-mail to the e-mail address specified by the contractor.
7.3 In the event of late payment of the indebted amount, the contractor will receive a reminder by post or e-mail. If (full) payment is not made up to fourteen days after the date of this reminder, IB Prep Global can exclude students from participating in the course for which they are enrolled. If the student is enrolled within fourteen days before the start of the course and payment is not made in time, the student will be excluded from participation in the course for which he or she is enrolled.
TERMINATION OF THE AGREEMENT
8.1 The contract can be terminated in writing by the contractor within 14 days after registration. There are no costs associated with this, unless the course for which the student is enrolled will start within fourteen days from the day of termination. In that case, an amount of 35% of the course fee will be charged to the contractor. If termination is made later than fourteen days after registration, an amount of 35% of the course fee will be charged to the contractor.
8.2 The reason for termination is irrelevant for the purposes of paragraph 1.
LIABILITY
9.1 Contractor is liable towards IB Prep Global for all damage that IB Prep Global suffers due to the actions of the contractor and/or student. Contractor indemnifies IB Prep Global against any claims by third parties that suffer damage in connection with the execution of the agreement that is attributable to the contractor and/or student.
9.2 If the contractor is liable, then this liability is limited to what is regulated in this article. The limitations in this article do not apply if the damage is the result of intent or gross negligence of (the employees of) IB Prep Global. Liability of IB Prep Global is at all times limited to the amount for which IB Prep Global is insured.
9.3 Contractor and student are considered to be insured (civil liability, travel and cancellation insurance). IB Prep Global is not liable for damage for which insurance provides cover.
9.4 IB Prep Global accepts no liability for loss, theft, loss or damage to items or goods of students during a visit at the class location and/or (if applicable) the residence location.
9.5 IB Prep Global is not liable for damage caused by IB Prep Global assuming incorrect and/or incomplete information provided by the contractor and/or student.
INTELLECTUAL PROPERTY AND COPYRIGHTS
10.1 IB Prep Global reserves the rights and competences that follow under the Copyright Act.
10.2 Neither student nor contractor is permitted to reproduce and/or publish the materials provided by IB Prep Global, such as provided course materials, as well as student notes made during the course given by IB Prep Global, without duplicating and/or publishing prior written permission from IB Prep Global and/or to notify third parties.
COMPLAINTS, DISPUTES AND APPLICABLE LAW
11.1 If the contractor or student has a complaint against (an employee of) IB Prep Global, the contractor must immediately notify IB Prep Global of this in writing via the e-mail address mentioned on our website. IB Prep Global will then enter into a dialogue with the contractor (and student) as soon as possible.
11.2 The parties will only appeal to the court after they have first tried to settle a dispute in mutual consultation.
11.3 Disputes can only be submitted to the competent court in Pakistan.